QUELL
APP

Privacy

Effective date: March 4, 2026

This Privacy Policy explains how Quell ("we," "us," or "our") collects, uses, shares, and protects information when you use our website, web application, and related services (the "Service").

1. Information we collect

a) Information you provide

  • Account information such as email address and password
  • Information submitted for checkout and customer support
  • Email provided to request the free practice (lead magnet)

b) Information collected automatically

  • Device and browser information (device type, OS, browser version)
  • Usage information (page views, feature interactions, session timestamps)
  • Log and security information (for abuse prevention and service protection)
  • Cookies and similar technologies

c) Payment information Payments are processed by third-party processors such as Stripe. We do not store full payment card details. We may receive limited payment metadata such as payment status and transaction identifiers.

2. How we use information We use information to:

  • Provide, maintain, and improve the Service
  • Create and manage your account and access
  • Process purchases and send transactional messages (receipts, access, important updates)
  • Deliver requested content, including the free practice by email
  • Provide customer support
  • Detect abuse, prevent fraud, secure the Service, and enforce our Terms

3. How we share information We may share information with:

  • Service providers that support hosting, authentication, analytics, email, and customer support
  • Payment processors to complete transactions
  • Authorities or other parties when required by law or to protect rights and safety
  • A buyer or successor in a merger, acquisition, financing, or asset sale

4. Cookies and analytics We use cookies and similar tools to operate the Service, understand performance, and improve user experience. You can manage cookies through your browser settings.

5. Data retention We retain personal information for as long as needed to provide the Service and for legitimate business purposes such as security, legal compliance, dispute resolution, and enforcing agreements.

6. Security We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No system is completely secure.

7. Your choices and rights Depending on your location, you may have rights to access, correct, delete, or object to processing of your personal information. To make a request, contact hello@thequellapp.com.

You may opt out of non-transactional marketing emails using the unsubscribe link in those emails. Transactional emails related to your account or purchases may still be sent.

8. Children's privacy The Service is not directed to children under 13 (or the minimum age required by local law), and we do not knowingly collect personal information from children.

9. International transfers Your information may be processed in countries other than your own, which may have different data protection laws.

10. Changes to this Privacy Policy We may update this policy from time to time. We will update the effective date and post the revised version.

11. Contact Questions about privacy: hello@thequellapp.com